We want you to be happy with your order. If something is not right, this page explains what you can do and how refunds work.
7-day window
You can request a return, exchange or refund within 7 days of receiving your order. Requests made after 7 days may not be accepted.
What can be returned
- Clothing must be unworn, unwashed and in its original condition, with tags and packaging.
- Fragrances must be unopened and unused.
- Items that arrive damaged, faulty or different from what you ordered can be returned, even if you have tried them on to check.
- Items marked as final sale or clearance on the product page cannot be returned unless they are faulty.
How to request a return
- Message us on WhatsApp +254 703 685 939 within 7 days of delivery.
- Send your order number and clear photos of the item.
- We will review your request and tell you the next step. If it is approved, we will arrange pick-up or tell you how to return the item.
Refunds by M-Pesa
Approved refunds are sent to your M-Pesa number within 3 working days after we receive and check the returned item. We refund to the number you paid with, unless you ask us to use a different one.
Delivery fees
If the problem is our error (wrong item, fault or damage), we refund the delivery fee and cover the cost of collecting the item. If you are returning an item because of size or because you changed your mind, the delivery fee is not refunded and the cost of returning the item is paid by you.
Exchanges
If you would prefer a different size or item, tell us when you contact us and we will exchange it where stock is available.
Cancelling an order
You can cancel your order before it is dispatched by messaging us on WhatsApp. Once it is out for delivery, the terms on this page apply.